Tracking

A: No, CB does not overwrite any existing affiliate links. We approve all types of affiliate network links. However, if merchants have their own tracking systems, it may be challenging for us to recognize them.

A: To prevent CB from accessing merchant links, you can visit our website and use the provided option to exclude CB.

A: You can request us to remove your site from specific merchant programs. However, this may result in forfeiting commissions from those merchants. Alternatively, we can exclude specific links, text, or pages instead of all links from the merchant.

A: We track sales using cookies, with different durations for different affiliate programs. If a user clicks on a link and makes a purchase within the cookie duration, you earn a commission.

A: Several reasons could lead to this issue:

  • Installation error of CB

  • Site not approved to link to merchant programs

  • User deletes cookies after purchase

  • User's country not supported by the merchant program

  • Merchant cancels the commission

A: No, we can only provide information on the total order amount, as merchants do not disclose specific product details. However, we are working to enhance product information for publishers.

Payments

A: You can access the payment section on our website and enter your payment details to receive payments.

A: CB offers payment via Direct Deposit or PayPal for publishers with US, EU, or UK bank accounts. For publishers outside these regions, PayPal is the only payment option.

A: You receive payment once we receive it from the merchant. It takes at least 92 days from the transaction date for commissions to clear, provided the threshold of $65/€55/£50 for the relevant month is met.

A: Merchants cancel commissions for orders canceled by customers or deemed invalid by the merchant.

A: The payment threshold ensures that the total cleared commissions exceed $65/€55/£50 before payment is processed, as there are costs associated with processing each payment.

Publisher Hub FAQs

A: Once approved by CB, you are automatically linked to almost every merchant we work with. You can confirm approval for specific merchants in your Publisher Hub.

A: The Hub is updated every 24-48 hours, with clicks visible within this timeframe and sales by the end of the week.

A: Joining CB is free with no upfront costs. We operate on a revenue-sharing model, retaining a percentage of commissions earned by publishers.

A: A Give Back Merchant supports charitable causes or crises, such as those arising from the Covid-19 pandemic.

A: A Merchant at Risk notification alerts publishers to potential negative impacts on merchants, allowing informed decisions about partnerships.

A: You can create logins for additional users, each providing access to different areas of the interface.

A: While we hope you don't need to, you can deactivate your account through our website if necessary.

Communication

A: Live agent support is not available currently. However, you can find helpful articles and FAQs on our website.

A: Visit our website's support center for assistance or refer to our FAQs for answers to common queries.

Publisher FAQs

A: We recommend using product images provided by merchants or citing the source if using images from other sites.

A: CB Publishers can log in to the Publisher Hub on our website. If you forget your password, you can reset it using your email address.